SERVICES

Building relationships through CRM takes a village – of strategists, designers, writers, developers, data scientists, and analysts. And we’ve got them all, whether you need turnkey email services, expert help with a single component or discipline, or consulting to get you on your own path to CRM greatness.   

CRM and Loyalty Strategy

Increase customer value and ROI with personalized digital experiences.

  • Multi-channel 1:1 CRM program design

  • Customer segmentation & analytics  

  • Financial modelling & business case development 

  • CRM best practices assessments 

  • Technology platform audits & recommendations  

  • Creative strategy & development 

  • Technology-agnostic solutions 

  • Advanced loyalty analytics 

  • Turnkey program design & management 

CRM Campaign Services

End-to-end execution of high-volume, dynamic email programs to drive purchase frequency, increase order value, and turn customers into raving fans.

  • Best-in-class email design & development 

  • Campaign set-up, management & execution  

  • Quality control & spam analysis 

  • CASL/AODA compliance  

  • Reporting & marketing insights 

Salesforce Marketing Cloud Management

Help clients realize the potential of their platform investment.

  • Platform stand-ups & administration 

  • Data integrations  

  • Journey design and build 

  • Automation Studio development 

  • Sales/Service Cloud integration 

Creative and Design

Design customer-centric content experiences that drive conversion and loyalty. 

  • Content strategy & program design 

  • Creative concepting & design  

  • Copywriting and editing 

  • Social assets, blogs & downloadables 

  • Animation & motion graphics 

Marketing Automation

Create hands-free marketing programs that generate recurring revenue streams.

  • Customer journey design, build, & management 

  • Platform recommendations & implementation 

  • ESP and push notification setup 

  • Event trigger design and implementation 

  • Automation analytics 

Data & Analytics 

Empower marketing decisions & understand true performance.

  • Marketing analytics consulting 

  • Performance analytics, insights & recommendations 

  • Dashboard design & management 

  • Data transformation & hygiene 

  • Customer data platforms (CDPs)